Terms and Conditions

 

Last updated: August 28, 2025

Welcome to the Brilliance Cleaning LLC website (“the Company”, “we”, “our”). By accessing and using our services through https://brilliancecleanings.com, you (“the User”, “the Client”) agree to the terms and conditions described below. If you do not agree with any of these terms, please do not use our services or browse our website.

 

1. Services and Service Agreements

 

  • Service Description: Brilliance Cleaning LLC offers residential cleaning services. The specific details of each service, such as scope, duration, and cost, are established in an individualized quote or service agreement that will be provided to you before the service is rendered.

  • Appointment Acceptance: By requesting an appointment through our website, you authorize us to contact you to confirm the details and price of the service. A booking is not final until you receive a confirmation from us.

  • Changes and Cancellations: Clients must notify us at least 24 hours in advance if they need to cancel or reschedule an appointment. Late cancellations may be subject to a fee.

 

Privacy Policy

 

This Privacy Policy describes how Brilliance Cleaning LLC collects, uses, and protects your personal information.

 

1. Information We Collect

 

We may collect the following personal information to be able to offer and improve our services:

  • Contact Information: Full name, address, email address, and phone number.

  • Service Information: Appointment history, details of the contracted service, special notes for the service, and payment details.

  • Technical Information: IP address, browser type, operating system, and the pages you have visited on our website.

 

2. Use of Collected Information

 

The information you provide to us is used for the following purposes:

  • Service Management: To schedule and confirm appointments, issue quotes, and process payments and billing.

  • Communication: To send you notifications about your service, respond to your inquiries, and provide you with information about our offers and promotions.

  • Service Improvement: To analyze the use of our website and services in order to improve the customer experience and the quality of our work.

  • Legal Compliance: To comply with our tax and legal obligations, in accordance with North Carolina state law and U.S. federal laws.

 

3. Sharing and Disclosure of Information

 

Brilliance Cleaning LLC does not sell or rent your personal information. We share your information only under the following circumstances:

  • With Service Providers: We share your information with trusted partners who help us operate our business (e.g., payment processors, appointment management tools), but only to the extent necessary for them to provide their services.

  • Legal Requirements: We may disclose your information if required by law, a court order, or a legal subpoena, or if we believe in good faith that the disclosure is necessary to protect our rights, your safety, or the safety of others.

 

4. Information Security

 

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

5. User Rights

 

You have the right to access, correct, update, or request the deletion of your personal information. You can also withdraw your consent to receive marketing communications at any time. To exercise these rights, you can contact us using the information provided in the Contact section.

 

6. Children’s Policy

 

Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us to have that information removed.

 

Legal Disclaimer

 

  • Disclaimer of Warranties: The information published on this website is for informational purposes only. While we strive to keep the information accurate and up-to-date, we do not offer any express or implied warranties regarding the accuracy, completeness, or reliability of the information.

  • Limitation of Liability: Brilliance Cleaning LLC will not be liable for any loss or damage (including, without limitation, direct, indirect, or consequential damages) arising from the use of this website or reliance on the information it contains.

  • Third-Party Links: This website may contain links to external sites that are not operated by us. We have no control over the content and privacy practices of these sites and assume no responsibility for them.

 

Consent

 

By using our services and browsing our website, you acknowledge that you have read, understood, and agreed to all the terms of this Privacy Policy and Legal Disclaimer.

 

Changes to the Terms and Conditions

 

We reserve the right to modify these terms at any time. Any changes will be published on this page and will become effective immediately. We recommend that you review this section periodically.

 

Contact

 

If you have any questions about our Terms and Conditions, Privacy Policy, or Legal Disclaimer, you can contact us at:

  • Email: brilliancecleaningllc@gmail.com

  • Phone: (919) 348-7942

  • Address: 5920 Kayton Street, Raleigh, NC