Privacy Policy

Last Updated: August 11, 2026
Effective Date: August 11, 2026

Brilliance Cleaning LLC (“Company,” “we,” “us,” or “our”) operates the website located at brilliancecleanings.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, contact us, request a quote, schedule a cleaning service, or otherwise interact with our business.

By using our Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or submit personal information through it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

1. Information We Collect:

   We may collect different types of information depending on how you interact with our Site and services.

   Personal Identification Information:

   1. Name
   2. Email address
   3. Phone number
   4. Property or service address

   Service Information:

   1. Information about the cleaning services you request
   2. Appointment and service details
   3. Information about the property relevant to providing the requested cleaning service
   4. Messages, notes, or other information you voluntarily submit through our contact or quote request forms

   Technical and Usage Information:

   1. IP address
   2. Browser type
   3. Device information
   4. Operating system
   5. Pages visited and interactions with our Site
   6. Date and time of visits

   Some technical and usage information may be collected automatically through cookies, analytics tools, and similar technologies.

2. How We Use Your Information:

   We use the information we collect for legitimate business and service-related purposes, including:

   1. To respond to quote requests, inquiries, and messages.
   2. To schedule, confirm, and manage cleaning appointments.
   3. To provide residential cleaning and related services.
   4. To communicate with you regarding your requested services, appointments, estimates, or other inquiries.
   5. To provide information about our services, offers, and promotions where permitted by applicable law.
   6. To improve our website, services, and customer experience.
   7. To monitor and analyze website usage and performance.
   8. To prevent fraud, abuse, unauthorized activity, or security incidents.
   9. To comply with applicable legal and regulatory requirements.

   We will not use your personal information for materially different purposes without providing appropriate notice or obtaining consent when required by applicable law.

3. How We Share Your Information:

   We do not sell or rent your personal information to third parties. We may share information when reasonably necessary to operate our business, provide our services, or comply with legal obligations.

   We may share your information with:

   1. Service Providers: Third-party companies or individuals that help us operate our business, website, scheduling systems, communication systems, payment processing, analytics, or other business functions.
   2. Analytics Providers: Third-party analytics services that help us understand how visitors interact with our Site and improve its functionality and performance.
   3. Legal and Regulatory Authorities: When disclosure is required by applicable law, regulation, legal process, court order, or governmental request.
   4. Protection of Rights and Safety: When reasonably necessary to protect the rights, property, safety, or security of Brilliance Cleaning LLC, our customers, employees, contractors, or other individuals.
   5. Business Transfers: If Brilliance Cleaning LLC is involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

   When we use service providers to process personal information on our behalf, we take reasonable steps to require them to use the information only for the purposes for which it was provided and consistent with applicable law.

4. Cookies and Analytics:

   Our Site may use cookies and similar tracking technologies to improve functionality, understand how visitors use the Site, and analyze website performance.

   Cookies are small text files that may be stored on your device when you visit a website. You may be able to control or disable cookies through your browser settings.

   Disabling certain cookies may affect the functionality or availability of some features of our Site.

   If our Site uses third-party analytics services, those providers may collect information about your interactions with our Site in accordance with their own privacy policies.

5. Data Retention:

   We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.

   The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

   When personal information is no longer reasonably necessary for these purposes, we may delete, destroy, or anonymize it, subject to applicable legal and business requirements.

6. Your Privacy Rights:

   Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

   1. The right to request access to personal information we hold about you.
   2. The right to request correction of inaccurate or incomplete information.
   3. The right to request deletion of your personal information, subject to applicable legal exceptions.
   4. The right to withdraw consent where processing is based on consent.
   5. The right to opt out of certain marketing communications.

   To exercise applicable privacy rights or ask questions about how your information is handled, you may contact us at brilliancecleaningllc@gmail.com .

   We will review and respond to privacy requests in accordance with applicable law.

7. Marketing Communications:

   We may use contact information you provide to communicate with you about our cleaning services, promotions, offers, or other business-related information where permitted by applicable law.

   You may request to stop receiving promotional communications from us at any time by contacting us at brilliancecleaningllc@gmail.com .

   Even if you opt out of promotional communications, we may continue to send you non-promotional communications that are necessary to provide services you have requested, such as appointment confirmations, scheduling information, or other service-related communications.

8. Children’s Privacy:

   Our Site and services are intended for adults and are not directed to children under the age of 13.

   We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to delete the information.

9. Information Security:

   We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

   However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee its absolute security.

10. Third-Party Services:

    We may use third-party services to operate our website and business, including services related to website hosting, analytics, scheduling, communications, payment processing, security, or other business functions.

    Third-party service providers may process information on our behalf or collect information independently through their services. Their processing of information may be governed by their own privacy policies and terms.

    We encourage you to review the privacy policies of third-party services that you access through our Site.

11. Changes to This Privacy Policy:

    We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

    Any changes will be posted on this page with an updated “Last Updated” date.

    We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us:

    If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

    Company: Brilliance Cleaning LLC

    Website: brilliancecleanings.com

    Email: brilliancecleaningllc@gmail.com

    Phone: (919) 348-7942

    Address: 5920 Kayton Street, Raleigh, NC

    Service Area: Raleigh, North Carolina